Last updated: May 9, 2024

Return Policy:

Return Policy (No Returns for Customized Merchandise):

At GoodStuff, we specialize in creating customized merchandise tailored to your preferences. Due to the personalized nature of our products, we do not accept returns or exchanges except in the case of defective or damaged items.

1. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within 7 (SEVEN) days of receiving your order. We will work with you to resolve the issue promptly.

2. Eligibility: To be eligible for a refund or replacement due to defects or damage, you must provide proof of the issue, such as photographs or detailed descriptions.
3. Return Process for Defective or Damaged Items: Contact us at hello@thisgoodstuff.com or at 424 666 1917 with your order number and evidence of the defect or damage. We will guide you through the return process if a return is necessary.
4. Refunds or Replacements: Upon receipt and inspection of the defective or damaged item, we will notify you regarding the eligibility for a refund or replacement. Refunds will be issued to the original payment method, and replacements will be sent out as soon as possible, subject to availability.
5. No Returns for Personalized Items: Please note that customized or personalized items, including those with specific designs, names, event dates, or customizations, cannot be returned or exchanged unless they are defective or damaged upon arrival.
6. Shipping Costs: If a return is authorized for defective or damaged items, we will cover the return shipping costs. However, any additional shipping costs related to replacements will be the responsibility of the customer unless otherwise agreed upon.
7. Contact Us: For any questions or assistance regarding defective or damaged items, please reach out to us at hello@thisgoodstuff.com or at 424 666 1917

We appreciate your understanding of our policy regarding customized merchandise. Your satisfaction is important to us, and we are committed to ensuring that you receive high-quality products from Buns.